Employment III

Primarily  responsible  for providing  clients that walk into the Work.force Center with the menu of services that are available  to them.  Performs  customer intake, assessment,  application, and eligibility  determination duties for all Workforce  Development  Programs.   Responsible  for case management and serves as liaison to the community  and agencies that serve as resources benefiting  participants.   Assist customers in the development of career paths and training recommendations leading to job  placement  in high skill, high wage jobs under close supervision of the Case Manager II-III/Center Manager.
Work includes the dissemination of basic information regarding Workforce Development
programs;  assisting in facilitating client access to all Workforce Development  programs  such as training and education  services,  employment services,  and labor market information, as well as supportive  services,  including child care services, unemployment compensation, student loans, and other financial  assistance programs.  Works with employers  to refer job seekers to available  demand occupations  and performs job development as needed.
Responsible for all primary  and final documentation necessary to track program activities.  The WCM/ES  is responsible for the instruction of the job readiness class and preparation of job seekers. Performs assessment and prepares job seekers for job search before referral  is made to an employer.  This position ensures that all job seekers are assessed, counseled  and/or coached as necessary to assure a successful job search and placement.
Counsels  with job seekers about careers  and approved  training opportunities  available  within the
workforce system. The WCM/ES  reports directly to the Workforce Center Manager.
Conducts  intake  and eligibility of all  customers  requesting  training  services.  Interviews client  to assess  and record  information regarding  training  needs,  education, experience, skills,  interest,  and  other  relevant   factors  to fully  explore  client’s  career  development opportunities designed to gain self-sufficiency.
Assess customers’ needs to find out career interests and educational  levels in math and reading, or other approved  assessments; conducts assessments  using computerized and
manual  tools; works closely with clients to interpret  assessments  results.
•     Responsible  for the development of a preliminary Customer  Service  Strategy  (CSS)  for each customer  identifying training  needs, education,  experience,  skills, interest,  and other relevant  data to determine  eligibility  and deliver  service; aids client in establishing  self• sufficiency  goals  and  helps   client  remove   barriers  to  attain  those  goals;  assists  each customer in the development of a Wagner/Peyser WIT application.
Disseminates   information  regarding   Workforce   Development  programs,  which  may include special services such as CHOICES,  Supplemental Nutrition Assistance Program (SNAP), Workforce Innovation Opportunity Act (WIOA), Child Care Provider Services (CCPS), Trade Adjustment Assistance  (TAA), Rapid Response (RR) Dislocated, Youth and Adult Programs,   Summer  Earn and Learn (SEAL), Unemployment Insurance, and other supportive services.
•    Refers all customers to the appropriate activities or other agencies when the center cannot
serve customer.
•    Tracks  and  documents  all  activities  for  each  customer  assigned  to  caseload  at  the Workforce Center; conducts follow-up on customers across various programs.
•     Reports and accounts for all transactions  of each customer; maintains  case management record updated at all times within the TWIST, Work-in-Texas (WIT), case notes, or hard• copy documents in each case folder.
•     Responsible for follow-up process and assuring that client remains in training, education, or job  for the appropriate  period. Verifies the satisfactory placement of customers with employers; monitors follow-up  system time frame for each customer and intervenes to assist client when necessary to remove barriers to retention.
•    Refers  customer  to  other  agencies  or  resources  not  available  at  career  center  and documents the same.
•    Makes recommendations  on sponsorship  of activities, prepares and executes  necessary
documentation to enable the processing of services or benefits.
•     Assures  that  all  customer  feedback  mechanisms  are  in  place  to  measure  customer satisfaction with services received and monitors outcomes of each customer.
•     Assures   customer  satisfaction   with  the  timeliness   and  competency  of  the  services accessed at the career center.
•    Provides supportive services to customers as necessary to attain employment goals. 
 Compiles  and submits  all required documents to Case manager III/Center Manager for review.
•     Works with clients from the job readiness classes or walk-in job seekers to determine if they are ready for training or Job referral; facilitates Job Club, as needed. Provides ES services to jobseekers such as completing WIT applications, updating WIT applications and provides job referrals, as needed.
•     Ensures that job seekers who need job readiness preparation or job coaching are referred to Job Readiness classes for preparation before they are determined job ready and referred to a job opportunity.
•    Ensures that job seekers receive the appropriate number ofjob readiness classes and job
club activities at the center.
•     Meets with individual job seekers to counsel and guide them on career and approved training available within the workforce system. Conducts Workforce Orientation for Applicants. (WOA) for TANF applicants
•    Performs related duties as assigned.
Knowledge  of interviewing  and  assessment  techniques  and procedures;  skill  in  conducting interviews and in counseling others; ability to gather and assess information; must be proficient in the use of automated  systems  and able to use word. processing,  spreadsheet, and data base applications to report on customers case managed.   Accuracy and a detail orientation in a multi• tasked environment  is required;  must be able to maintain well organized manual or electronic files; must be able to interpret and follow complex rules, laws, and regulations related     the case management procedures of each workforce program.   Must be able to provide financial and life skills counseling to all customers; must be able to work cooperatively with all workforce center staff in a team effort designed to provide maximum  access to all workforce customers.  Must be able to meet program objectives and deadlines, work under pressure, and appropriately respond sensitively   to   all   customers.       Must   maintain    professional   appearance   and   maintain confidentiality.   Prefer  ability  to  communicate  effectively  in English  and Spanish;  ability to follow verbal  and  written  instructions,  and  be  able  to  work with  all  customers  of various education levels and age.

Primarily  responsible  for providing  clients that walk into the Work.force Center with the menu of services that are available  to them.  Performs  customer intake, assessment,  application, and eligibility  determination duties for all Workforce  Development  Programs.   Responsible  for case management and serves as liaison to the community  and agencies that serve as resources benefiting  participants.   Assist customers in the development of career paths and training recommendations leading to job  placement  in high skill, high wage jobs under close supervision of the Case Manager II-III/Center Manager.
Work includes the dissemination of basic information regarding Workforce Development
programs;  assisting in facilitating client access to all Workforce Development  programs  such as training and education  services,  employment services,  and labor market information, as well as supportive  services,  including child care services, unemployment compensation, student loans, and other financial  assistance programs.  Works with employers  to refer job seekers to available  demand occupations  and performs job development as needed.
Responsible for all primary  and final documentation necessary to track program activities.  The WCM/ES  is responsible for the instruction of the job readiness class and preparation of job seekers. Performs assessment and prepares job seekers for job search before referral  is made to an employer.  This position ensures that all job seekers are assessed, counseled  and/or coached as necessary to assure a successful job search and placement.
Counsels  with job seekers about careers  and approved  training opportunities  available  within the
workforce system. The WCM/ES  reports directly to the Workforce Center Manager.
Conducts  intake  and eligibility of all  customers  requesting  training  services.  Interviews client  to assess  and record  information regarding  training  needs,  education, experience, skills,  interest,  and  other  relevant   factors  to fully  explore  client’s  career  development opportunities designed to gain self-sufficiency.
Assess customers’ needs to find out career interests and educational  levels in math and reading, or other approved  assessments; conducts assessments  using computerized and
manual  tools; works closely with clients to interpret  assessments  results.
•     Responsible  for the development of a preliminary Customer  Service  Strategy  (CSS)  for each customer  identifying training  needs, education,  experience,  skills, interest,  and other relevant  data to determine  eligibility  and deliver  service; aids client in establishing  self• sufficiency  goals  and  helps   client  remove   barriers  to  attain  those  goals;  assists  each customer in the development of a Wagner/Peyser WIT application.
Disseminates   information  regarding   Workforce   Development  programs,  which  may include special services such as CHOICES,  Supplemental Nutrition Assistance Program (SNAP), Workforce Innovation Opportunity Act (WIOA), Child Care Provider Services (CCPS), Trade Adjustment Assistance  (TAA), Rapid Response (RR) Dislocated, Youth and Adult Programs,   Summer  Earn and Learn (SEAL), Unemployment Insurance, and other supportive services.
•    Refers all customers to the appropriate activities or other agencies when the center cannot
serve customer.
•    Tracks  and  documents  all  activities  for  each  customer  assigned  to  caseload  at  the Workforce Center; conducts follow-up on customers across various programs.
•     Reports and accounts for all transactions  of each customer; maintains  case management record updated at all times within the TWIST, Work-in-Texas (WIT), case notes, or hard• copy documents in each case folder.
•     Responsible for follow-up process and assuring that client remains in training, education, or job  for the appropriate  period. Verifies the satisfactory placement of customers with employers; monitors follow-up  system time frame for each customer and intervenes to assist client when necessary to remove barriers to retention.
•    Refers  customer  to  other  agencies  or  resources  not  available  at  career  center  and documents the same.
•    Makes recommendations  on sponsorship  of activities, prepares and executes  necessary
documentation to enable the processing of services or benefits.
•     Assures  that  all  customer  feedback  mechanisms  are  in  place  to  measure  customer satisfaction with services received and monitors outcomes of each customer.
•     Assures   customer  satisfaction   with  the  timeliness   and  competency  of  the  services accessed at the career center.
•    Provides supportive services to customers as necessary to attain employment goals. 
 Compiles  and submits  all required documents to Case manager III/Center Manager for review.
•     Works with clients from the job readiness classes or walk-in job seekers to determine if they are ready for training or Job referral; facilitates Job Club, as needed. Provides ES services to job seekers such as completing WIT applications, updating WIT applications and provides job referrals, as needed.
•     Ensures that job seekers who need job readiness preparation or job coaching are referred to Job Readiness classes for preparation before they are determined job ready and referred to a job opportunity.
•    Ensures that job seekers receive the appropriate number of job readiness classes and job
club activities at the center.
•    Performs related duties as assigned.
Knowledge  of interviewing  and  assessment  techniques  and procedures;  skill  in  conducting interviews and in counseling others; ability to gather and assess information; must be proficient in the use of automated  systems  and able to use word. processing,  spreadsheet, and data base applications to report on customers case managed.   Accuracy and a detail orientation in a multi• tasked environment  is required;  must be able to maintain well organized manual or electronic files; must be able to interpret and follow complex rules, laws, and regulations related     the case management procedures of each workforce program.   Must be able to provide financial and life skills counseling to all customers; must be able to work cooperatively with all workforce center staff in a team effort designed to provide maximum  access to all workforce customers.  Must be able to meet program objectives and deadlines, work under pressure, and appropriately respond sensitively   to   all   customers.       Must   maintain    professional   appearance   and   maintain confidentiality.   Prefer  ability  to  communicate  effectively  in English  and Spanish;  ability to follow verbal  and  written  instructions,  and  be  able  to  work with  all  customers  of various education levels and age.

Work In Texas ID: 14149332